Refund Policy

Returns, Refunds, & Exchanges

We want you to love what you wear. If something isn't right, here's how we handle it.

Changed your mind?

You have 15 minutes after placing your order to change it yourself — no email needed. Head to account.gotrueform.com and you can update your shipping address, swap a size, adjust quantities, add an item, fix your contact info, or cancel the order entirely. You can also cancel just part of an order and keep the rest coming.

Anything you cancel is refunded automatically to your original payment method.

After 15 minutes your order releases to fulfillment and can't be changed, but you're still covered by the 30-day return window below.

Your window

You have 30 days from the day your order is delivered to request a return or exchange.

Condition

Items must be unworn, unwashed, with original tags attached and in their original packaging. We may reduce or decline a refund on items returned worn, washed, or damaged beyond normal try-on.

Exchanges (U.S.)

Need a different size or piece? We make it easy, request an exchange and we'll cover the return shipping and send your new item out right away.

Refunds (U.S.)

Prefer your money back? We'll email you a prepaid return label, and a flat $8 return-shipping fee is deducted from your refund. Refunds go to your original payment method within 5–7 business days after we receive and inspect your return.

If we got it wrong

Received the wrong item, the wrong size from what you ordered, or something damaged or defective? That's on us. Contact us within 7 days of delivery with a photo and we'll cover shipping both ways and make it right immediately.

Canada & Mexico orders

We're happy to accept returns from Canada and Mexico for a refund within the same 30-day window. For these orders, return shipping is the customer's responsibility and the cost is not refunded. We don't offer size exchanges on international orders, simply return the item for a refund and place a new order for the size you'd like. Damaged, defective, or incorrect items are always covered by us, wherever you are.

Final sale

Items marked final sale, or purchased at 30% or more off, are not eligible for return or exchange.

How to start

Start your return or exchange yourself at account.gotrueform.com — no email, no waiting on us.

1. Sign in with the email you used at checkout.
2. Select the items you're sending back.
3. Choose refund or exchange and tell us why.
4. Your prepaid label is emailed to you right away.

Pack the items in their original packaging, attach the label, and drop it off. Please don't ship anything back before your return is approved in the portal — returns sent without approval can't be accepted.

If you hit a snag, email info@gotrueform.com and we'll jump in.

This policy doesn't limit any rights you may have under applicable consumer protection law.