Shipping Policy

Order Processing

Orders placed before 3:00 PM CT on a business day ship the same day. Orders placed after 3:00 PM CT ship the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day.

You'll get an order confirmation right after checkout, and a separate shipping confirmation with tracking once your package leaves our facility.

Processing time is separate from transit time. Your total delivery estimate is processing time plus the transit window for the method you choose.

Shipping Options and Rates

Rates are calculated at checkout based on your order's total weight. Most Trueform orders ship in the lightest tier.

Method	Order weight	Rate	Transit time
Standard	Up to 5 lb	$6.99 — free on orders $99+	3–5 business days
Standard	5–70 lb	$15.00 — free on orders $99+	3–5 business days
Express	Up to 5 lb	$15.00	1–3 business days
Express	5–70 lb	$29.00	1–3 business days
UPS 2nd Day Air	Any	Calculated at checkout	2 business days
UPS Next Day Air	Any	Calculated at checkout	1 business day

The rates above cover the 48 contiguous states and Washington, D.C. Orders to Alaska, Hawaii, Puerto Rico, and the U.S. territories ship via UPS at rates calculated at checkout; orders to military addresses ship via USPS at calculated rates. Free shipping and the flat rates above don't apply to these destinations.

Transit times are carrier estimates and start the day your package ships, not the day you order. Carriers don't guarantee delivery windows, and weather, holiday volume, or carrier backlogs can extend them.

Express and UPS Air orders placed after 3:00 PM CT, on a weekend, or on a holiday begin transit the next business day.

Free Shipping

Standard shipping is free on orders of $99 or more to the 48 contiguous states and Washington, D.C.

The threshold applies to the merchandise subtotal after any discount codes are applied, and before tax and shipping. If a discount drops your subtotal below $99, standard shipping rates apply.

Free shipping covers Standard only. Express and UPS Air are always charged at the rates above.

Free shipping does not apply to Alaska, Hawaii, Puerto Rico, the U.S. territories, or military addresses. Those orders are quoted at carrier rates at checkout, whatever the order total.

If you return part of an order and the remaining items fall below $99, we deduct the original standard shipping cost from your refund.

Where We Ship

We ship anywhere in the United States, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands.

We do not ship internationally yet. If you're outside the U.S., join our list and we'll let you know when international shipping opens.

We can't deliver to PO boxes. Our domestic orders ship with UPS, and only USPS is permitted to deliver to a PO box. Please enter a street address at checkout — if you enter a PO box, we'll hold your order and email you for a street address, which delays your shipment.

We ship to APO, FPO, and DPO military addresses via USPS, at rates calculated at checkout. Transit to military addresses typically runs 2–4 weeks and is not covered by the transit estimates above.

Tracking Your Order

You'll get a shipping confirmation with a tracking number as soon as your order leaves our facility.

Tracking can take 24–48 hours to show movement. A label is created before the carrier picks the package up, so a number that reads "label created" or shows no scans yet is normal and doesn't mean anything is wrong.

If your tracking hasn't updated 3 business days after you received the shipping confirmation, email us and we'll open a trace with the carrier.

Check your spam folder if you haven't received a shipping confirmation within 3 business days of ordering.

Delayed, Lost, or Damaged Packages

Delayed. Carrier delays are outside our control and we don't refund shipping charges for them. If a package shows no movement for 7 consecutive days, email us and we'll file a trace.

Lost in transit. If tracking shows no delivery scan and the carrier trace comes back unresolved, we'll replace your order or refund it in full. Claims must be filed within 30 days of the ship date.

Damaged. Email us within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement at no cost.

Marked delivered but missing. Check with your household and neighbors, and look around the delivery area — carriers sometimes scan a package as delivered up to a day before it arrives. If it hasn't turned up after 3 business days, email us and we'll investigate with the carrier. If the carrier confirms delivery and the package still can't be located, we'll replace your order once as a one-time courtesy. Additional claims on packages the carrier has confirmed as delivered can't be replaced or refunded.

Addresses, Changes, and Cancellations

You're responsible for the shipping address you enter at checkout. Double-check it before you pay — we can't reroute a package once the carrier has it.

To change an address or cancel an order, email us within 2 hours of placing it. We'll make the change if the order hasn't entered fulfillment. Once it ships, we can't alter it.

If a package is returned to us as undeliverable — wrong address, repeated failed delivery, or unclaimed at a carrier facility — we'll refund the merchandise minus the original shipping cost. Reshipping to a corrected address is charged at current rates.

If a package is refused at delivery, the same terms apply.

Returns and Exchanges

Returns and exchanges are covered on our Returns & Exchanges page.

Original shipping charges are not refunded. Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong product.

Contact Us

Email us at info@gotrueform.com with your order number and we'll get back to you within 1 business day.

We answer email Monday through Friday, 9:00 AM to 5:00 PM CT.

Trueform Cloth LLC · Illinois, USA